Refund and Return Policy

At AFDALHIDHA, we strive to ensure customer satisfaction with every purchase. Please read our refund and return policy carefully to understand our guidelines.

1.Eligibility for Exchange

Customers can request an exchange within 3 to 7 days of receiving the product.

Exchanges will not be accepted if:
  • The product has been used.
  • The product is damaged due to customer handling.
  • The product is returned without its original packaging.
Eligible exchange cases:
  • The wrong product was delivered.
  • The wrong size was delivered.
  • The product arrived damaged.

2.How to Request an Exchange

If you receive the wrong or a damaged product, you must:

Email us with details at afdalhidha@gmail.com.

Call our Number at +88018166-88655.WhatsApp

Submit a request through our website form.

Send a message with images/videos via our social media accounts.

3.Shipping Costs for Exchanges

If an issue arises due to our mistake (wrong product/size or damaged item), we will cover the return shipping cost, and the replacement product will be delivered free of charge.

4.Refund Policy

Refunds will be provided only in the following forms:

Bank Transfer

Mobile Banking

Store Credit (if the customer prefers)

Refunds are NOT available for:

Wrong size orders (exchange only).

Wrong product deliveries (exchange only).

Processing Time: Refunds take 7 to 10 working days, excluding public holidays and bank holidays.

5.Pre-Order Product Policy

If we are unable to deliver a pre-ordered product, a full refund will be processed.

If the product is delayed beyond the promised time, customers may apply for a refund.

6.Discounted Products

If a refund is issued for a discounted product, the refund amount will be adjusted by deducting the discount applied at the time of purchase.

7.Contact and Response Time

Customers must contact us within 24 hours of receiving the delivery to report any issues.

Contact options:

Email: afdalhidha@gmail.com.

Contact: +88018166-88655.WhatsApp

Website form:  Help & Support Form.

Social media accounts:

Facebook Youtube Instagram

We aim to respond within 24 hours to all refund and exchange requests.

For any further assistance, please contact us, and we will be happy to help!